Refund policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags(if they have), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

support@romijewelry.co. Please note that returns will need to be sent to the following address: [14835 68A ave, Surrey, BC].

We currently do not provide free returns labels, you will be responsible for the return postage on your return/s. We require that you purchase a tracked service for you return in the event that your return gets lost in transit.

Returned items remain your responsibility until they arrive back at our facility. Please ensure that you obtain proof of postage from the courier, in case you need to contact us or in the even that your return is lost in transit.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

support@romijewelry.co

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the product is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags(if they have), and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at

support@romijewelry.co